Kayben Landscaping

Inquire online: Let us know you are interested in working with us by inquiring online or over the phone. Make sure you use our handy pricing tool to get a rough idea of your project cost. Then Cherise will give you a call.

Initial phone meeting: The main purpose of this meeting is to gather some additional information and to find out how, when and with whom, we will be meeting for the design consultation. We’ll need your Real Property Report prior to the consultation and will request some additional information you can gather in advance. This meeting is usually brief – less than 15 minutes.

Design Consultation meeting:  A designer will meet with you at your property, to gather information about your vision for the yard, your needs, your approximate budget, and anything else they need to get a sense of the project scope.  This meeting usually takes about 45 minutes to 1 hour. Based on the information gathered during this meeting, the designer will provide you with a design fee estimate at this consult.

You get an email with a first draft design plan and quote for your approval and/or input.  There’s often some back and forth before you are make a final decision on the design. 50% of the design fee is paid up front, and the balance is due on receipt of the final design. Landscape design fees range from $200 for a basic project and can be $3,500 or more for large and complex designs. Designs that involve more than one visit, taking on-site measurements & survey shots, addressing unique challenges, developing detailed plant layouts etc., will typically need several days of design time

Estimation:  Our estimator creates a quotation for you based on the final design. During our busiest times this can take 7 – 14 days.

Quotation review process:  May be conducted via email, a phone call or an in-person meeting. The purpose of this meeting is to have your questions answered and ensure there is clarity regarding what is and is not included in the quote. The designer may have offered multiple proposed options. If we are close, there are adjustments to be made, we will discuss alternatives and get a revised proposal to you. If we have provided you with a design that you are happy with and that suits the budget you have, you approve it, and we prepare a contract.

Now we send you a contract for signing.  This typically happens electronically, unless you ask to meet in person. You return it to us; and we sign it and return a finalized copy to you. If you’re like most people, now you’re eager to be placed on the schedule so you can enjoy your new yard as soon as possible. You send us a 35% deposit, and just like that, you are on the list. Within about 1 week, you’ll be provided with a tentative start date.

We keep you updated on changes to our schedule that may affect your start date.  Changes happen when jobs are delayed due to weather, are prolonged because a client adds to their project or material supply delays.  During this time, we will work with you on making final material selections such as brick style & color, plant material etc.

Preconstruction meeting: 1-2 weeks before the scheduled start of your project, your Foreman will have an on-site meeting to introduce themselves to you and prepare for the project. The purpose of this meeting is to clarify expectations and organize production details such as material selection, and access.  With your permission, we’ll also put up signage, indicating that we are the contractor on site.

Your project starts!  Beauty takes time............and sometimes creates a bit of disruption in the process. This is temporary, and look at the bright side; at least it’s not in your kitchen! We’ll try to cause as little stir as possible in your neighborhood. Change orders: If you request any changes that will affect the cost of your project, you’ll be provide with a quote and will be asked to approve the change in writing. “Change orders” will be documented.    

It’s done!  The project is done when you and the foreman have met together and agreed that we did everything we said we would and met your expectations.  We will provide you with some information on how to maintain your investment. With the right care, your yard should provide you with many years of enjoyment.  We all shake hands, you pay the balance and throw a party for your friends. We’ll also ask you tell us how we did so we can keep getting better at what we do. Finally, we’ll ask you to post a review on your favorite platform.

If any issues arise after the work has been completed, we will repair or replace as indicated in your warranty contract.